At Emporium By Hamdaan, we strive to ensure your satisfaction with our products and services. Please review the following policy carefully before making a purchase.

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1. Digital Products & Memberships

All purchases of digital products, exclusive content, courses, coaching programs, and memberships are non-returnable and non-refundable, unless otherwise stated in a specific product offer.

This includes (but is not limited to):

• Premium articles or content
• Online training or coaching
• Membership access (monthly, quarterly, or annual)
• eBooks or downloads
• Webinars or masterclasses

Once digital content is accessed or delivered, returns are not permitted.

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2. Physical Products (if applicable)

If you purchase physical items (such as merchandise, books, or accessories), the following return terms apply:

a. Eligibility

• Items must be unused, in original packaging, and returned within 7 days of delivery.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• A receipt or proof of purchase is required for all returns.

b. Non-Returnable Items

• Sale or promotional items
• Gift cards
• Personalized or custom-made products

c. Damaged or Defective Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery at info@emporiumbyhamdaan.in with:

• Your order number
• Photos of the damage
• A brief description of the issue

We will replace the item or issue a refund at our discretion.

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3. Return Process

To initiate a return for a physical product:

1. Contact us at info@emporiumbyhamdaan.in with your order details and reason for return.
2. Wait for approval and return instructions.
3. Ship the item to the provided return address.
4. Once received and inspected, we will notify you about the status of your refund or exchange.

Note: We are not responsible for items lost in return shipping. We recommend using a trackable shipping service.

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4. Refund Timeline

If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank or credit card issuer.

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5. Contact Information

For questions about this Return Policy, contact our support team:

Email: info@emporiumbyhamdaan.in